Return & Refund Policy
Thank you for shopping with ZARIMI.shop. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.
30-Day Return Policy
You have 30 calendar days from the date of delivery to return eligible items for a refund or exchange.
To qualify for a return, items must be:
- Unused and in the same condition you received them.
- In their original packaging with all accessories included.
How to Initiate a Return
To begin the return process, please contact us at contact@zarimi.shop with the following details:
Your order number
The item(s) you wish to return
The reason for the return
Our customer service team will provide you with a Return Authorization and step-by-step instructions.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
We recommend using a trackable shipping service to ensure your item is safely returned.
Refund Processing
Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed and applied to your original payment method within a few business days (processing times may vary by your payment provider).
Exchanges
To exchange an item, please follow the return process above and then place a new order for the desired product.
Exchanges are handled separately from returns.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at contact@zarimi.shop. We will arrange a replacement or refund at no extra cost.
Policy Updates
zarimi.shop reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be effective immediately upon posting to our website.
Contact Information
If you have any questions about our Return & Refund Policy, please reach out to us:
We are committed to ensuring your satisfaction and providing excellent customer service.